Once you visit our website https://silenusvenlo.nl visits or contacts us, we receive information about you. In this privacy statement, we explain what we do with that information. We will always handle your information with care and store it securely. If you have any questions or want to know what information we hold about you, please contact us. We may update this privacy statement if we deem it necessary. Therefore, we encourage you to check this privacy statement frequently so that you are aware of any changes.
1. When do you apply this privacy notice?
This privacy statement applies to all personal data we process and to all domains related to us. This includes the personal data of anyone who has ever had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is any information that can be traced back to you as an individual, such as your name, phone number, IP address, customer number or surfing behavior. If you want to know more about personal data, please visit the website of the Personal Data Authority.
2. Who uses my data?
Silenus Venlo is responsible for the website https://silenusvenlo.nl and thus the organization responsible for the use of your personal data as described in this privacy statement. The full details are:
Name: Silenus Venlo
Branch office: Venlo
E-mail: [email protected]
3. Whose data do we use?
We process the personal data of anyone who has created an account on our website, or made a purchase through our webshop. This includes event ticket sales.
4. How do we get your data?
We get the data directly from you as soon as you:
- Een account aanmaakt
- Gegevens invult op onze website
5. What data do we use from you?
We use the following data:
- Naam
- E-mailadres
- Telefoonnummer
- Opleiding
- Woonadres, vestigingsadres of bezorgadres
- Betaalgegevens
6. What do we use your data for?
We use your personal data only for the purpose for which we are authorized to use it:
- We hebben van jou je toestemming gekregen om je persoonsgegevens te gebruiken
- We hebben de gegevens nodig voor het werken voor levering van product of service
7. How long do we keep your data?
We keep your personal data for as long as we are required to do so by law and as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we will keep your data according to the statutory retention period of seven years. After that, we will only keep your data for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we keep specific data about you, please contact us.
8. With whom do we share your data?
Your personal data will only be used by us. We will never share your personal data with others.
9. Where do we store your data?
Your information is stored in the website’s database, which is protected from outside access. If necessary, information is kept unreadable, if deemed GDPR compliant.
10. How secure is your data with us?
We have taken great care to secure your data both organizationally and technically to the best of our ability. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. So your data is safe with us. We also ensure that your data is only used by people who have received permission from us to do so.
- TLS (voorheen SSL). De website verstuurt uw gegevens via een beveiligde internetverbinding. Dit kunt u zien aan de adresbalk ‘https’ en het hangslot in de adresbalk.
- Hashing. De website zal zoveel mogelijk gegevens geëncrypt bewaren, zodat deze niet ingelezen kunnen worden door derden. Welke gegevens wel of niet via deze methode beveiligd wordt is keuze voor de beheerder.
- Beperkte weergave. Beperkt gegevens opslaan/weergeven zodat alleen de belangrijkste identificerende informatie wordt behouden.
11. What can you ask of us?
Because we use personal data about you, you have several rights. We list these rights for you below.
Right to information
We need to explain to you in a comprehensible and clear way what we do with your data and what control you have over it. Therefore, in this privacy statement we explain in detail what data we collect from you and how we handle your data.
Right of inspection
You may always ask us to see the data we have on you.
Right of correction
You may ask us to correct your information if it is inaccurate or incomplete.
Right to object
You may object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can indicate to us that you no longer wish to receive mail from us. This also applies to personalized recommendations on our website.
Right to data portability
If you are a customer of ours or have given us permission to use your data, you may ask us to send you the digital data we have on you. This allows you to transfer that data to another organization if you wish.
Right to limitation
You may ask us to limit the use of your data. This means that in certain cases we may only keep your data but not use it.
Right to be forgotten
You may ask us to delete any data we have on you. We will then delete all data that can be traced back to you. In some cases we cannot or may not yet remove your data. For example, some data must be kept for 7 years for tax purposes.
Right to file a complaint
You may file a complaint about the way we handle your data. If you have a complaint, we will be happy to resolve it for you. Please contact us. You may also file your complaint with the Dutch Data Protection Authority. Of course we hope it will not come to that, but in extreme cases you may also go to court. In that case, the court in Silenus Venlk’s place of business will handle your complaint.
How do I submit an application or complaint?
Send your inquiry or complaint to us at [email protected]. We will process your request or complaint within 30 days. If there are several requests or complaints or if your request or complaint is complex, this may take longer. In that case, we will contact you within 60 days. We may ask you to identify yourself. In that case, we will request information from you to make sure that you are the correct person whose personal data are available.
12. What rules apply to this privacy statement?
Our privacy statement must comply with several conditions. In particular, these conditions can be found in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.
13. What do we do with data of minors?
We do not specifically target minors with our website or as an organization. This means that if you are under 18 years old, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we will assume that you have obtained this permission prior to your visit.
14. Refunds
We have a strict policy of no refunds for purchases made through our website. This means that all purchases are final and cannot be returned or refunded, regardless of the circumstances. We recommend careful consideration before completing a purchase. If you have questions about a product or service, please contact us using the contact form on our website before proceeding with a purchase.
15. Choice of law and forum
The agreements with Silenus Venlo and everything related to this are governed by Dutch law. The Dutch version of the privacy statement and the cookie statement are also leading.
Last updated on: 15-02-2025